Certificate in Customer Experience Management (Contact Centre) (Microcredential)
Course details
| NZQF Level | 4 |
|---|
About the course
Are you seeking a career in a customer-facing role? The UCOL Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
Quick info
Level: 4
Locations: UCOL Manawatū in Palmerston North
Duration: 10 weeks
Dates:
2025 dates TBC
Domestic Fees:
*
2025 fees TBC
Additional Fees
Compulsory course costs may apply.
* Fees are indicative only, and are inclusive of the student services levy and GST (goods and services tax). The fee shown is for one year of study.
PDFDownload the Enrolment Guide and Form - Domestic Students.Graduates of this programme will better understand the contact centre industry and develop essential knowledge and practical work skills through simulated and on-the-job experiences. A work placement is part of this programme and will give you the opportunity to apply and further develop the skills that employers are looking for.
This programme is offered through blended delivery. This means you will take part in a mix of block courses at UCOL, online learning, and attendance at a seven-week work experience placement.
About the provider
UCOL in its many forms has been part of the community for more than a century. We are a proud example of a successful Institute of Technology and Polytechnic. We have a rich heritage and much to contribute to the future of vocational learning.
When you study with UCOL you’re much more than a number. We take the time to get to know you, to understand who you are. By sharing your strengths and what you want to achieve, we can truly help you get to where you want to be.
At UCOL, we’re here to support you all the way. Studying can be a challenge, we get that.
Study takes commitment, which, together with a learning style that suits you and the support you need, is a very powerful combination. At UCOL we encourage resilience and build self-confidence while you learn - providing our students with even greater opportunities.
As a student studying on or off campus, you can expect to learn skills and gain knowledge that sets you on your way. Gaining a qualification is a wonderful achievement that is earned, not given. We encourage you to stay in touch and make life-long learning a part of your journey. Ultimately, we want you to find your own place, whatever that may mean for you.
Our networks with local employers go beyond one-way exchanges, we value meaningful connections that are mutually beneficial. These relationships keep our education grounded, our programmes relevant, and job opportunities real. Our approach is truly collaborative.
UCOL graduates are well-rounded and possess the skills and values employers are looking for. They are valued members of their local community. With campuses in Palmerston North, Whanganui, Wairarapa and Horowhenua, and various delivery locations, we’re well known throughout the central and lower North Island.
Being close to our communities is a vital part of who we are. We strive to deepen connections and help our communities to grow and prosper. We aspire to build positive, meaningful relationships that benefit our students and graduates. That is why we exist.